Subscription Policy

We understand that sometimes circumstances change, and you may need to cancel or modify your subscription. Below is our policy on subscription cancellations to help ensure a smooth process.

How to Cancel Your Subscription:

  • You can cancel your subscription at any time, with no penalties, by contacting our customer service team at info@solacenatural.co.uk or through your account page on our website.
  • To avoid being charged for the next billing cycle, cancellation requests must be made at least 24 hours before your next scheduled order is processed.

Cancellation After Shipment:

  • If your order has already been shipped or delivered, you will be charged for that order. However, you can still cancel future shipments by following the cancellation procedure above.
  • You may return unopened items in accordance with our Refund Policy for a full refund, if applicable.

Managing Your Subscription:

  • You can modify or pause your subscription at any time by logging into your account. This includes changing the delivery frequency, the quantity of products, or your payment information.
  • If you wish to skip an upcoming shipment, please make adjustments to your subscription at least 24 hours before the next shipment date.

Refunds for Subscription Charges:

  • Subscriptions are billed on a recurring basis, and refunds will only be issued for unused or unopened products in accordance with our Refund Policy.
  • If you have been charged for an upcoming shipment after canceling, please contact customer support at info@solacenatural.co.uk, and we will review your case for a potential refund.

Subscription Benefits:

  • Subscribers are eligible for [discounts/free shipping/other benefits]. If you cancel your subscription, you may lose access to these benefits, and they will not be reinstated if you decide to resubscribe at a later date.

Reactivating Your Subscription:

  • If you decide to reactivate your subscription after cancellation, simply reach out to our customer service team, and we will help set up your account again.
  • Please note that reactivating a subscription may be subject to the current pricing and availability of products.

Automatic Renewal:

  • Your subscription will automatically renew based on the frequency you selected (e.g., monthly, quarterly, etc.) until canceled.
  • You will receive a reminder email 1 before your next renewal date to confirm your next shipment.

Thank you for choosing [Your Shop Name]! If you have any questions about your subscription or need assistance, feel free to contact us at info@solacenatural.co.uk. We’re here to help!