Terms of Service

Welcome to Solace! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before using our website or purchasing from us.

1. Acceptance of Terms

By accessing our website at www.solacenatural.co.uk and using the services provided by Solace, you agree to these Terms of Service. If you do not agree to these Terms, you must not use our website or services.

2. Changes to Terms

Solace reserves the right to modify, update, or change these Terms at any time. Any changes will be reflected on this page, and the "Last Updated" date at the bottom will be revised. It is your responsibility to review these Terms periodically to stay informed of any updates.

3. Products and Services

  • Solace offers a range of natural health products, including but not limited to vaginal health gummies. All products are described and priced on our website. We make every effort to ensure that product descriptions, images, and prices are accurate; however, errors may occur.
  • We reserve the right to modify or discontinue products or services without notice.

4. Account Registration

  • To make a purchase or subscribe to our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information if necessary.
  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Ordering and Payment

  • When placing an order, you agree to provide accurate and complete payment information.
  • Orders are subject to availability, and we reserve the right to refuse or cancel orders if necessary, such as in the case of a pricing error or product unavailability.
  • Payment for orders is processed securely through our designated payment gateway.

6. Shipping and Delivery

  • We strive to process and ship orders within the specified timeframes. However, delivery times are not guaranteed and may vary based on factors beyond our control (e.g., shipping carrier delays).
  • Please refer to our Shipping Policy for more detailed information on shipping methods, costs, and estimated delivery times.

7. Returns and Refunds

  • If you are not satisfied with your purchase, you may be eligible for a refund or exchange. Please refer to our Refund Policy for full details on the return process, eligibility, and conditions.

8. Subscriptions

  • Solace offers subscription services for recurring delivery of certain products. By subscribing, you agree to the terms and conditions of the subscription, including automatic billing at regular intervals.
  • You may cancel or modify your subscription at any time in accordance with our Subscription Cancellation Policy.

9. Privacy and Data Protection

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Prohibited Use

You agree not to use our website or services for any unlawful or prohibited purpose, including:

  • Engaging in fraudulent activities
  • Uploading harmful or malicious content
  • Interfering with the operation of the website or services
  • Violating the rights of others

11. Limitation of Liability

To the fullest extent permitted by law, Solace will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services. This includes, but is not limited to, any damage to your computer or data, loss of profits, or harm caused by product use.

12. Indemnification

You agree to indemnify and hold harmless Solace, its affiliates, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of [United Kingdom], without regard to its conflict of law principles.

14. Contact Information

If you have any questions or concerns about these Terms of Service or our products and services, please contact us at:

Solace
Email: info@solacenatural.co.uk